Troubleshooting
Resolving "Email Already in Use" Error During Signup
Users attempting to create an account with us may encounter an error message stating their email is "already in use". This article aims to provide comprehensive guidance on resolving this issue, ensuring a smooth signup process. During account ...
Replacement PhotoShare Frame Parts
If you are in need of a replacement for a lost or broken part for your PhotoShare Frame, please visit this page to place an order. Please note that currently, we do not offer shipping internationally or to military bases outside of the continental ...
Fixing the "Invalid Frame ID" Error in the PhotoShare Frame App
Got a message saying "Invalid Frame ID"? No sweat – we've got you covered. Step 1: Download App Version 2 ? Exciting announcement! We've unveiled the new PhotoShare Frame app, brimming with innovative features that you're sure to enjoy. If you're ...
My Frame Keeps Showing the Clock
There are two common reasons this could be happening, but don't worry! Both are easy to fix. There is a small light sensor on the bottom right of your frame. This sensor reads the light in the room and will automatically adjust the screen's ...
My PhotoShare Frame Won't Connect To WiFi
Having trouble with your PhotoShare frame’s WiFi connection? Whether it’s an initial setup or a sudden disconnection, here’s a straightforward guide to help you check and resolve WiFi connection issues on your PhotoShare frame. How to Verify Your ...