Resolving "Email Already in Use" Error During Signup
Users attempting to create an account with us may encounter an error message stating their email is "already in use". This article aims to provide comprehensive guidance on resolving this issue, ensuring a smooth signup process.
During account creation, users might receive an error indicating that the email they are trying to use is already associated with an existing account. This error is primarily related to the "Frame Email" field. This error typically arises when the "Frame Email" field's input value conflicts with an existing account's email address.
Identifying the Issue
- Check the Signup Error: If you encounter an error during signup, identify if it's related to the email already being in use.
- Inspect the Frame Email Field: Confirm if the email address entered in the "Frame Email" field matches an existing account.
Addressing the Error
- Modify the Frame Email Value: If the email is already in use, change the value in the "Frame Email" field. This field is located at the bottom of the signup page and clearly labeled.
- Visual Assistance: Refer to the example images for a clear understanding of the error message and the location of the "Frame Email" field.
Post-Resolution
- Successful Signup: If changing the Frame Email resolves the issue, proceed with account creation.
- Continued Difficulties: If the problem persists, escalate the issue to our support team for further assistance.
Support and Contact
If you require additional help or encounter further difficulties, please don't hesitate to contact our support team. We are committed to ensuring a hassle-free signup process and are here to assist you.
Related Articles
Finding the Frame Email
The frame email address is a unique email address that is assigned to your PhotoSpring Smart Frame. You can use this email address to send photos and videos directly to your frame. To find the frame email: Open the PhotoShare Frame mobile ...Resolving the "Android Recovery Screen" Issue on PhotoShare Frames
Overview Some users of PhotoShare Frames may encounter a message stating, "Can't load android system. Your data may be corrupt." This typically leads to the Android Recovery Screen. Here is a step-by-step guide to resolve this issue. Symptoms Frame ...I Can’t Find My Verification Code Email
If you’re trying to find the verification code email for your account and it’s not showing up, don’t worry! This happens sometimes, and we can help you sort it out. Here’s what you can do to find that important email and get on with enjoying your ...How to Update Your Account Name in the PhotoShare Frame App
Managing your personal information in the PSF mobile app is straightforward. This guide will walk you through the steps to update your account name. Please note that while changing your name is possible, updating the account email address and frame ...Do PhotoShare Frames Require a Subscription or Fees to Use?
No! There are no fees or subscriptions to use or send photos to PhotoShare Frames. Even the PhotoShare Frame app is free!