Users attempting to create an account with us may encounter an error message stating their email is "already in use". This article aims to provide comprehensive guidance on resolving this issue, ensuring a smooth signup process.

During account creation, users might receive an error indicating that the email they are trying to use is already associated with an existing account. This error is primarily related to the "Frame Email" field. This error typically arises when the "Frame Email" field's input value conflicts with an existing account's email address.

  

Identifying the Issue

1. Check the Signup Error: If you encounter an error during signup, identify if it's related to the email already being in use.
2. Inspect the Frame Email Field: Confirm if the email address entered in the "Frame Email" field matches an existing account.

Addressing the Error

1. Modify the Frame Email Value: If the email is already in use, change the value in the "Frame Email" field. This field is located at the bottom of the signup page and clearly labeled.
2. Visual Assistance: Refer to the example images for a clear understanding of the error message and the location of the "Frame Email" field.

Post-Resolution

1. Successful Signup: If changing the Frame Email resolves the issue, proceed with account creation.
2. Continued Difficulties: If the problem persists, escalate the issue to our support team for further assistance.

Support and Contact

If you require additional help or encounter further difficulties, please don't hesitate to contact our support team. We are committed to ensuring a hassle-free signup process and are here to assist you.