Fixing the "Invalid Frame ID" Error in the PhotoShare Frame App

Fixing the "Invalid Frame ID" Error in the PhotoShare Frame App

Got a message saying "Invalid Frame ID"? No sweat – we've got you covered. 

Step 1: Download App Version 2

🌟 Exciting announcement! We've unveiled the new PhotoShare Frame app, brimming with innovative features that you're sure to enjoy. If you're using the previous version, it's time to make the switch. The legacy app is officially retiring and will no longer support the setup of new frames. Transition to the new app for a seamless experience.

Ready to upgrade? Click on the links below to download the new PhotoShare Frame app:

Installing the PhotoShare Frame app is easy - and it's FREE! Simply visit  the Apple App Store or Google Play store on your smart phone and tap to download the PhotoShare Frame app: 


Plus, when you log into the new app with your existing PhotoShare Frame account credentials, you'll find all your photos and frames just as you left them!

Step 2: Re-register to Transfer Your v1 Account

To ensure a smooth transition and continued access to your photos, you must re-register in the v2 app using the exact same email address you used for your v1 account. Using a different email could result in issues such as missing photos or inability to send new ones to your frame.

Follow these steps to migrate:

  1. Log out of any account in the v2 app.
  2. Re-register for a new account with the same email address you used with the v1 app.
  3. After registering, your existing photos should populate in the app, eliminating any "Fetching photos" messages.

Should you encounter any further issues post-migration, such as difficulty sending photos to your frame, our escalations team will be on hand to assist you.



    • Related Articles

    • Upgrading to the PhotoShare Frame v2 App

      App Launch of Version 2 ? Exciting announcement! We've unveiled the new PhotoShare Frame app, brimming with innovative features that you're sure to enjoy. If you're using the previous version, it's time to make the switch. The legacy app is ...

    • How to Update Your Account Name in the PhotoShare Frame App

      Managing your personal information in the PSF mobile app is straightforward. This guide will walk you through the steps to update your account name. Please note that while changing your name is possible, updating the account email address and frame ...

    • How to Find Your Frame ID

      Step-by-Step Guide to Locating your Frame ID in the PhotoShare Frame Mobile App: Starting Point: Open the PhotoShare Frame mobile application and arrive at the home screen. Access Menu: Look for the hamburger icon (☰) located at the top of the screen ...

    • How to Update Your Frame Software

      Keeping your digital frame's software updated is key to ensuring optimal performance and gaining access to the latest features. This guide provides straightforward instructions on how to update your frame software, covering both automatic and manual ...

    • Giving PhotoShare Frame as a Gift

      PhotoShare Frames make amazing gifts! Make the experience even better for the recipient by preloading the frame with personalized photos, videos, and special messages. It's surprisingly easy and is sure to make them smile! To add media to the ...