While opening up the PhotoShare Frame app for the first time, the app will ask you to allow access. Please hit “Yes” as this will sync photos from your device for easy transfer to your PhotoShare Frame.

If you clicked on “No”, photos and videos will not show up when opening the app. In this case, you’ll need to go into Android/iOS “Settings” -> “Privacy” and locate the PhotoShare Frame app. Here, please adjust the settings to “Allow”.