Symptoms

• Frame displays a message about a corrupt Android system.
• The device is stuck on the Android Recovery Screen.

Solutions

1. Using a USB Keyboard:

• Initial Attempt:
  • Connect a USB keyboard to the frame.
  • Use the keyboard to navigate and select "Factory Data Reset."
  • If successful, the frame should reboot and work normally.
• Troubleshooting:
  • If the frame does not respond to the USB keyboard, ensure the device is compatible or try a different keyboard.

2. Warranty and Support:

• Unable to Resolve with USB Keyboard:
  • If you can't fix the issue with a USB device, you might need professional support.
  • All PhotoShare Frames come with a one-year warranty.
  • You can initiate a warranty claim or ask for a product exchange.

3. Return or Exchange:

• If the product was recently purchased, consider returning or exchanging it at the place of purchase.
• Make sure to check the return policy of the retailer (e.g., Walmart's return policy, if purchased there).

4. Contacting Support:

• If further assistance is needed, contact Simply Smart Home Support via email at escalations@sshome.com.
• Provide detailed information about your issue, including model and serial numbers.

Conclusion

The "Android Recovery Screen" issue can often be resolved with a simple factory reset using a USB keyboard. If this method does not work, customers are encouraged to utilize their warranty or return the product for a replacement. For any further queries or support, Simply Smart Home’s customer service team is available to assist.