If you’re trying to find the verification code email for your account and it’s not showing up, don’t worry! This happens sometimes, and we can help you sort it out. Here’s what you can do to find that important email and get on with enjoying your account.
Sometimes, it's easy to make a little mistake when typing your email. Have another look at the email address you gave us. Make sure everything’s spelled right and that it's all in the right order. One small mix-up can send your email off course!
Your email has a special folder for messages it doesn't recognize. That can sometimes include our verification code email. Have a peek in your spam or junk mail folder. If our email ended up there, let your email know it’s not junk so next time it’ll go to your main inbox.
Emails can take a little while to travel from us to you. If it’s not there right away, wait a little bit—sometimes a couple of hours. If you try to log in too many times really fast, it might lock your account for a bit, so take it slow.
After you’ve tried these tips, if you still don’t have your verification code email, we’re here to help you! Reach out to our team, and we’ll work with you to fix this so you can get back to what you were doing.
Thanks for your patience! We’re here to make sure everything works smoothly for you. If you need more help, just get in touch with our support folks. We’re always ready to lend a hand!