Still Having Trouble? Contacting Support
Nearly all questions regarding PhotoShare Frames and ClicSmart can be answered here in our robust Knowledge Base. Our team has carefully created step-by-step guides, videos, and how-to articles on almost every subject you can think of - allowing you to digest the information when and where you please, and at your convenience.
You can also use our friendly chatbot to help you navigate this Knowledge Base or start a Support ticket, if needed.
We do not currently offer Phone Support. If you do not find the help you need here in the Knowledge Base, you can submit a written support request by scrolling down under the Knowledge Base articles and clicking the button to "Submit a Ticket".
Our in-house team usually responds within 24 business hours, and most often within a few hours.
Supporting you by email is most effective since it allows us to share pictures, videos, and step-by-step information in a clear and concise manner which you can refer to at your own pace. Troubleshooting any issues with your smartphone or the PhotoShare Frame/ClicSmart app is also much simpler when you are not using the phone to speak with us simultaneously.
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100% Happiness Guarantee
We know you'll love your PhotoShare Frame - we guarantee it! If for any reason you are not fully satisfied, please contact our Support team within 30 days of purchase to begin the return process. To learn more about Returns, check out this article. ...
How To Register My Product for Warranty Coverage
Registering your Simply Smart Home device is easy! You'll just need to provide your Name and Email as well as the Model Number of the unit along with the Retailer and Quantity. You can do it here - Register My Product
I Need to File a Warranty Claim
No problem! Your PhotoShare Frame is covered for free under our one-year warranty policy. Please register your device warranty here - Register My Product and then contact our Support team so we can help you right away.
Warranty
The limited warranty set forth below is given by SWITCHMATE HOME LLC with respect to the SWITCHMATE HOME LLC™ line of products (the “Device”) purchased and used in the United States of America. SWITCHMATE HOME LLC warrants this product as follows: ...