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Common Q&A

Make sure you've got a Simply Smart Home, Brookstone, or Disney PhotoShare Frame. If your frames email does not contain photoshareframe.com or photoshareframe.net, it's not a PhotoShare Frame.

    • Popular Articles

    • How Many Photos Will a PhotoShare Frame Hold?

      Each PhotoShare Frame comes with 8GB of internal storage to ensure you have enough space on your frame for all your favorite photos. On average, a frame holds around 5,000 photos, but varies since file sizes vary. If you find that you need even more ...

    • My Frame Isn't Receiving Photos - Troubleshooting Guide

      Overview Experiencing issues with your PhotoShare Frame not receiving photos? This comprehensive guide offers step-by-step instructions to troubleshoot and resolve common problems. Troubleshooting Believe it or not, the most common solution for this ...

    • Deleting Unwanted Photos From Your PhotoShare Frame

      You can easily delete photos from a frame you own using the following methods: Deleting Photos Directly from the Frame To delete photos directly from the frame, please follow these steps: Navigate to the Frame's Home Screen . Select Frame Photos . ...

    • Who Can Send Photos to PhotoShare Frames?

      Frame owners can share their Frame ID or email address with all their family and friends. There is no limit! As a security feature, the first time someone sends a photo or video to your frame, a pop-up will appear to notify you. You can choose to ...

    • What is the Maximum Number of Photos That Can be Sent at One Time?

      The maximum number of photos that can be sent at a time, varies based on how you are sending the photos. See below -                    Via App: 50 photos at a time Via PhotoShareFrame.com: 50 photos at a time Via Email: this varies based on file ...