Common Q&A

• Popular Articles

• How Many Photos Will a PhotoShare Frame Hold?

  Each PhotoShare Frame comes with 8GB of internal storage to ensure you have enough space on your frame for all your favorite photos. On average, a frame holds around 5,000 photos, but varies since file sizes vary. If you find that you need even more ...

• My Frame Isn't Receiving Photos - Troubleshooting Guide

  Overview Experiencing issues with your PhotoShare Frame not receiving photos? This comprehensive guide offers step-by-step instructions to troubleshoot and resolve common problems. Troubleshooting Believe it or not, the most common solution for this ...

• Deleting Unwanted Photos From Your PhotoShare Frame

  You can easily delete photos from a frame you own using the following methods: Deleting Photos Directly from the Frame To delete photos directly from the frame, please follow these steps: Navigate to the Frame's Home Screen . Select Frame Photos . ...

• Who Can Send Photos to PhotoShare Frames?

  Frame owners can share their Frame ID or email address with all their family and friends. There is no limit! As a security feature, the first time someone sends a photo or video to your frame, a pop-up will appear to notify you. You can choose to ...

• Videos: Length & Editing

  Video files sent to PhotoShare Frames will be automatically trimmed to 15 seconds in order to provide the best digital experience. Long video files tend to be quite large, so limiting videos to 15 second clips ensures you have enough storage on your ...